Our Urban Water Strategy (UWS) is used to identify the best mix of measures to provide water services in our towns and cities now and into the future.

• 50-year strategy
• Reviewed every five years
• Water and wastewater services
• Balance water supply and demand
• Deliver our customers’ expectations
• Secure drinking water supplies into the future

We review our Urban Water Strategy every five years with the aim to support the development of resilient and liveable communities while balancing social, environmental and economic costs, benefits and risks across the water cycle.

Customer and partner engagement is a pivotal task in developing our Urban Water Strategy. Requirements and expectations are set out by the Department of Energy, Environment and Climate Action (DEECA) in the form of guidelines.

As a minimum, the following must be consulted on:

• appropriate levels of service and willingness to pay
• potential need to take action to keep supply and demand in balance
• possible initiatives to address any imbalance balance between supply and demand
• values and uses of water
• cost-benefit and trade-offs of taking action
• selecting initiatives that should be actioned, and when
• drought preparedness and response